At KailaniFlora, we are dedicated to delivering top-notch, tailored services to help you design your ideal greenhouse. Our goal is to ensure that each service aligns with your expectations and design requirements. However, we understand that sometimes you may need to request a refund or adjust your order. Please take a moment to review our refund and return policy below.
1. Custom 3D Greenhouse Design Creation
Since our 3D models are created specifically for your space and design preferences, refunds for this service are not available once the work has commenced. If you’re dissatisfied with the initial design, we offer one revision within 7 days of delivery. After that, additional revisions will be subject to a fee.
2. Virtual Greenhouse Design Consultations
Refunds for virtual consultations are not provided once the session has been completed. If you need to reschedule or cancel your consultation, please notify us at least 24 hours in advance to avoid a cancellation fee. If you are not satisfied with the consultation, we offer a follow-up session at no additional charge to address any concerns.
3. Pre-designed 3D Interior and Landscaping Solutions for Greenhouses
For pre-designed 3D interior and landscaping solutions, we offer a full refund if the design has not been started. Once the design process begins, refunds are not available. If you are not satisfied with the design, we offer one round of revisions within 7 days of receiving the final design.
4. Support and 3D Model Updates for Greenhouses
Refunds are not applicable to support services or 3D model updates. However, if you are unsatisfied with the updates, we offer additional revisions within 7 days of delivery at no extra charge. After the revision period, further changes may incur additional fees.
5. Cancellation Policy
You may cancel your order at any time before the service begins. For services that have already started, cancellation will result in partial refund based on the work completed.
6. How to Request a Refund or Return
To request a refund or make changes to your service, please contact us at help@kailaniflora.world within 7 days of receiving the service. Be sure to include details about your order and the reason for your request, and we will work with you to resolve the issue as quickly as possible.
7. Exceptions
Due to the personalized nature of our services, no refunds will be offered for digital products or services that have been completed and delivered, such as custom 3D models, design consultations, and pre-designed plans.
We are committed to ensuring your satisfaction with our services and will do our best to address any issues that arise. If you have any further questions regarding our Refund and Returns Policy, please do not hesitate to contact us.